Frequently Asked Questions

Everything you need to know about shopping with Up Dog Shop.

What is the standard shipping timeframe?

We offer standard shipping which typically takes 3-5 business days within the continental US. International shipping times vary by location, usually between 7-14 business days.

How do I process a return or exchange?

If you are not 100% satisfied with your purchase, you can return or exchange your items within 30 days of delivery. All items must be unworn, unwashed, and in their original packaging with tags attached.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.

How do I find my correct size?

Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to your favorite garments at home to ensure the perfect fit.

Can I track my order in real-time?

Yes! Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey directly on our website.

Are your materials ethically sourced?

Sustainability is core to Up Dog Shop. We partner with certified manufacturers who prioritize fair labor practices and utilize eco-friendly materials whenever possible.